Gainsight 101: End User Introduction
Start Your Gainsight Journey
Whether you are an Administrator or a Customer Success Manager, this is the place to start. Gainsight 101 provides an overview of Gainsight from an End User or a CSM's perspective.
Administrators, you need to understand how the platform is used before you make changes that affect functionality.
- Key terms and concepts
- The Five Pillars of Customer Success
- Navigating Gainsight: How Gainsight provides the structure to support the Five Pillars of Customer Success
- Using the Cockpit
- Using the CoPilot
About the instructor
Managing Director of Zenya Learning LLC, Pam has been engaging learners for over 20 years, both as a Trainer and an Instructional Designer. She has led thousands of training sessions to domestic and foreign audiences, both in-person and virtually.
As an Instructional Designer, Pam has created courses for small and large international organizations, delivering self-paced, eLearning, instructor-led and blended curricula. She uses a variety of techniques to ensure clear understanding and ongoing use of the concepts delivered.