Course Curriculum

  • 1

    Zoho CRM - Introduction to Customer Relationship Management and Sales Force Automation

    • This Class

    • CRM - What is it?!!!

    • QUIZ: CRM Concepts

  • 2

    Sales Force Automation Overview

    • Sales Force Automation Overview

  • 3

    Sales Process with CRM

    • Moving through the Sales Process

  • 4

    Next steps

    • Thank you

About the instructor

Managing Director

Pamela Micznik

Managing Director of Zenya Learning LLC, Pam has been engaging learners for over 20 years, both as a Trainer and an Instructional Designer. She has led well over 1,000 training sessions to domestic and foreign audiences, both in person and virtually.As an Instructional Designer, Pam has created dozens of courses for small and large international organizations, delivering self-paced, eLearning, instructor-led and blended curricula. She uses a variety of techniques to ensure clear understanding and ongoing use of the concepts delivered.

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