Zoho CRM is one of the most widely used Sales Force Automation and Marketing platforms available.
This course gives an overview of CRM, what it is, and how it helps build a business from marketing, to sales, to servicing the customer.
It then focuses on End User functionality. It shows how the platform can be used to increase sales efficiency and improve your organization's bottom line.
About the instructor
Managing Director of Zenya Learning LLC, Pam has been engaging learners for over 20 years, both as a Trainer and an Instructional Designer. She has led thousands of training sessions to domestic and foreign audiences, both in-person and virtually.
As an Instructional Designer, Pam has created courses for small and large international organizations, delivering self-paced, eLearning, instructor-led and blended curricula. She uses a variety of techniques to ensure clear understanding and ongoing use of the concepts delivered.